Q&A during coronaviruses (COVID-19)
Q&A of Dongqi Group during coronaviruses (COVID-19). Dongqi Group have been working normally since February 5th. All enquiries, mails and orders can be processed professionally in time. We believe that the people of the world will definitely defeat COVID-
What is the situation in your country?
As of March 13, the total investment in the prevention and control of the financial epidemic at all levels across the country has reached 116.9 billion RMB. There have been no new cases in the country for several days, and the epidemic has been fundamentally controlled. Except for Hubei Province, the country has fully resumed work, and Hubei Province has also begun preparations for return to work. In this battle, the Chinese people have won. At present, China is providing anti-epidemic materials and medical assistance to other countries in the world. We believe that the people of the world will definitely defeat COVID19! We are a global village and a big family.
Can I take an order?
Yes, we have been working normally since February 5th. All enquiries, mails and orders can be processed professionally in time.
Can my crane be produced and shipped on time?
Yes, we have the ability to complete production and delivery services within contract time. At present, the factory is producing in an orderly and orderly manner. The cooperative logistics company has also resumed work, and the goods are being sent in an orderly manner.
Is the package safe?
Yes, you can rest assured that even if the plant area and workers are healthy and safe, we will disinfect the packaging before shipment. Respiratory transmission and close contact are the main routes of transmission of the new COVID19 and will not be transmitted through articles.
Below is the answer from WHO:
Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Will the product quality be affected?
The epidemic will not affect product quality. Quality is our future. We would rather not do it or sacrifice quality. Our powerful supply chain system can ensure the normal supply of product components and ensure that the product quality is consistent with the non-epidemic period.
Do you accept factory visits?
At any time, we warmly welcome customers to visit the factory. However, in view of the severe international epidemic situation, in order to ensure your health and safety, we do not recommend that you travel abroad. We can provide remote online video inspection and remote video conference to resolve all your doubts at any time.